Frequently Asked Questions

What is the turn around time?

The turn around time is four weeks, at max but typically less.

What is your return policy?

Returns are only accepted if work arrives damaged.  Please make contact within 1 week of delivery if this happens.  Please don’t throw the piece or box away until it has been resolved.

What is your shipping rate?

$10 flat rate shipping on all individual cup orders within in the US, additional cups in the same order are an $5 extra.  

Extra/replacement lid and sleeve shipping is $4 (free if purchased with a cup) 

Local pickup available in Floyd, VA.

Most packages will ship USPS or UPS.

Why Porcelain?

More sustainable and no microplastics.  (Even disposable paper cups are lined with plastic and difficult to recycle.)

Re-heatable.

No metallic taste. 

Refillable at most coffee shops.

Fits great in your car cupholder.

All pieces are Microwave, dishwasher and food safe.